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This page contains answers to common questions and problems
handled by our support staff, along with some tips and tricks that we have found useful.
- General Problems
- Printer Problems
- Download Problems
- User Specific Problems
- How to ...?

 | Dates and numbers are not displayed correctly.
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Ensure that Windows is installed as a Swiss German and the date to
TT.MM.JJ. If the windows default is UK English then the date should be in the format
DD.MM.YY

 | The Report Title is on one page and the rest of the report is on
the following page.
Enter System Maintenance and select Printer Setup. Reduce Top Margin. If
this does not solve the problem reduce the number of lines per page.
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 | The left Report Frame is missing.
Enter System Maintenance and select Printer Setup. Increase the left
margin.
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 | The columns and report headers are incorrectly aligned on the right
hand side of the report.
Enter System Maintenance and select Printer Setup. Check or Un-Check
"Use Window Page settings".
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 | The Report Font changes in the middle of the report.
Enter System Maintenance and select Printer Setup. Change "Unproportional
Font" from "Insa Report Font" to either "Lucida Consol" or
"Monotype"
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 | Quoteline Price Update If "EC_ORG.exe not found"
message appears.
Specify correct working directory. Enter Windows Explorer, find the
program "Econtakt.exe" in the c:\econtakt directory, right click on properties
and enter working directory="c:\econtakt"
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 | FIS Bank Download System produces message "No
Current Record.
Ensure that the correct import directory is specified.
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 | Management Fees Letters to clients are not printed.
Ensure that MS Access 97 and MS Word are installed. Check if Data-Source
path is correct. From Word select Tools-Mail Merge-Data Source-Get Data, then select
PIS.MDB,Query qrManagementFees in program directory.
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 | Correctly categorizing Bond Investment funds
Select Main Classification Bonds. Select Sub Classification
Investment Funds. Open New Security Type in System Maintenance-Security Types. Type should
be "Fund", Classification Type "Bonds"
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 | "Non Versé" Securities Swiss National Bank
Enter security as normal share. Change security type from Share to
Future. Enter the same security as the underlying security and enter the
non-versé price
as the striking price. Another way is to define a new security type "Non
Versé" with security type Future and classification shares.
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