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This page contains answers to common questions and problems handled by our support staff, along with some tips and tricks that we have found useful.

  1. General Problems
  2. Printer Problems
  3. Download Problems
  4. User Specific Problems
  5. How to ...?

General Problems

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Dates and numbers are not displayed correctly.

Ensure that Windows is installed as a Swiss German and the date to TT.MM.JJ. If the windows default is UK English then the date should be in the format DD.MM.YY

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Printer Problems

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The Report Title is on one page and the rest of the report is on the following page.

Enter System Maintenance and select Printer Setup. Reduce Top Margin. If this does not solve the problem reduce the number of lines per page.

 

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The left Report Frame is missing.

Enter System Maintenance and select Printer Setup. Increase the left margin.

 

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The columns and report headers are incorrectly aligned on the right hand side of the report.

Enter System Maintenance and select Printer Setup. Check or Un-Check "Use Window Page settings".

 

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The Report Font changes in the middle of the report.

Enter System Maintenance and select Printer Setup. Change "Unproportional Font" from "Insa Report Font" to either "Lucida Consol" or "Monotype"

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Download Problems

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Quoteline Price Update – If "EC_ORG.exe not found" message appears.

Specify correct working directory. Enter Windows Explorer, find the program "Econtakt.exe" in the c:\econtakt directory, right click on properties and enter working directory="c:\econtakt"

 

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FIS Bank Download – System produces message – "No Current Record.

Ensure that the correct import directory is specified.

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User Specific Problems

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Management Fees – Letters to clients are not printed.

Ensure that MS Access 97 and MS Word are installed. Check if Data-Source path is correct. From Word select Tools-Mail Merge-Data Source-Get Data, then select PIS.MDB,Query qrManagementFees in program directory.

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How to ... ?

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Correctly categorizing Bond Investment funds

Select Main Classification – Bonds. Select Sub Classification Investment Funds. Open New Security Type in System Maintenance-Security Types. Type should be "Fund", Classification Type "Bonds"

 

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"Non Versé" Securities – Swiss National Bank

Enter security as normal share. Change security type from Share to Future. Enter the same security as the underlying security and enter the non-versé price as the striking price. Another way is to define a new security type – "Non Versé" with security type Future and classification shares.

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  Insa Enterprise Version 10.10.13 is available for download

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